Each one of a kind bracelet is designed and created with detailed attention to quality and durability using only the finest materials. Our exclusively designed Tail Spin® horseshoe end caps and heart clasp are .925 Sterling silver and are included with your bracelet. If your bracelet is for a man please let us know in the "Special Instructions For Tail Spin" box on the "Cart" page and we will use our sterling lobster clasp in place of the heart.
Q: How do I collect my horsehair? A: Take the longest hairs from the middle of the tail right below the tailbone. Cut 2 small amounts from different places close to tailbone. The final amount should be about the width of a pencil at least 10 inches long. Use a rubber band around the hair, and put in a Ziploc bag. Label the Ziploc bag with your name, phone number and order number. We will match the contact information on your order with the return address on your package.
Q: How do you size the bracelets? A: Use a soft measuring tape or dental floss for accurate measuring of your wrist. Measure for your bracelet is by taking your exact wrist measurement, then add an inch and a quarter (1.25 inches). Please add the 1.25 when entering Bracelet size on your order. Example: Wrist Size: 6 Bracelet Size: 7.25. This will be your finished bracelet length which includes all hardware. Your bracelet will be a comfortable fit, not too tight and not too loose. Typical bracelet sizes are Small 7 to 7.25 Average 7.5 to 7.75 Large 8 to 8.5.
Q: How long does it take to receive my bracelet? A: We are quick! As soon as we receive your horsehair, we will begin working on your one of a kind bracelet! Our turnaround time is one week or less from the day we receive your horsehair. This will change the closer we get to the holidays. We will send you an email confirmation when your horsehair arrives.
Q: Can I have a bracelet made from more than one horse? A: Yes we can mix the hair of multiple horses into one bracelet. When placing your order please note in the box " Special Instructions for Tail Spin" if you would like us to keep different horsehair colors separate, blended or a chunky blend.
Q: What is the difference between the 3 strand and 4 stand braid styles? A: The 3 strand is a flat braid and the 4 strand is a round braid.
Q: How do I care for my horsehair keepsake? A: Tail Spin Bracelets are made with detailed attention to quality and durability using only the finest materials. We wear ours every day! They can get wet, but we suggest that you do not swim or shower with them on. Lots of customers tell us they never take theirs off! We stand behind our product 100%. Tail Spin Keepsakes are hand-crafted with our exclusively designed .925 Sterling silver end caps and findings. Care for it as you would all your fine sterling jewelry and your keepsake will last a lifetime!
Q: Can I personalize my charm? A: Yes, we can engrave up to 12 characters including spaces on selected charms. Charms available for engraving: Heart Charm, Spirit Horse Charm, Lucky Charm, Horse Lover at Heart Charm and Round Charm. Double line engraving is available on our Spirit Horse and Horse Lover at Heart charms only.
Q: Does the hair need to be washed before mailing? A: We are proudly endorsed by Cowboy Magic and will wash and prepare your hair with their products! If your hair is excessively dirty, please pre-wash it.
Q: Where do I ship my horsehair? A: 3744 E. Chapman Ave Suite F #12135 Orange, CA 92859
Q: What shipping company do you use for shipping? A: We use USPS. You will receive an email when your keepsake is completed and shipped. It will be tracked and insured.
Q: Do you ship to addresses outside the United States? A: Yes we ship worldwide!
Q: What form of payments do you accept? A: We accept Visa, Master Card, American Express, Discover, and PayPal.