Common Questions
Please review some frequently asked questions.
Q: How long has Tail Spin been in business?
A: For over 16 years, we’ve been handcrafting one-of-a-kind horsehair keepsakes, and we’ve had the joy of creating memories for more than 75,000 happy customers. Each piece tells a story, and we’re proud to be part of so many special bonds.
Q: How long does it take to receive my keepsake?
A: We get started on your keepsake as soon as your horsehair arrives! Each piece is handcrafted with care, and our turnaround is usually one week or less. You’ll receive an email confirmation when your horsehair arrives, so you can follow along as your special keepsake comes to life.
Q: How do I collect my horsehair?
A: Each keepsake comes with specific instructions for how much hair is needed. In general, start by taking the longest hairs from the middle of the tail, just below the tailbone, and cut two small amounts from different spots.
Secure the hair with a rubber band, place it in a Ziploc bag, and label it with your name, phone number, and order number. Any leftover hair will be returned to you with your keepsake.
Q: How long does the hair need to be?
A: The hair length depends on the type of keepsake you’re creating, ensuring each piece is crafted beautifully:
Bracelets: 10 inches
Rings: 8 inches
Cuffs: 10 inches
Pendants: 8 inches
Earrings: 10 inches
Globe Necklace: 6–8 strands
Tassel Necklace: 3 inches
Horsehair Necklace: 4 inches longer than your desired finished length
Keychains & Tassels: 5–7 inches
Following these lengths helps us create a perfectly proportioned, one-of-a-kind keepsake that truly honors your horse.
Q: What if I only have mane hair?
A: Yes! As long as it meets the required length and width for the keepsake, we can create a beautiful piece using mane hair. Tail hair is more durable if you have it, but mane hair works beautifully too.
Q: Can my keepsake be made from more than one horse?
A: Yes! We can mix hair from multiple horses into your keepsake. When placing your order, please let us know in the “Special Instructions for Tail Spin” box if you’d like the different hair colors kept separate, blended, or combined in a chunky blend.
Q: What is the difference between the 3 strand and 4 stand braid styles?
A: The 3-strand braid creates a flat braid, while the 4-strand braid forms a round braid.
Q: How do you size the bracelets?
A: For the most accurate measurement, use a soft measuring tape or dental floss to measure your wrist. To determine your bracelet size, take your exact wrist measurement and add 1.25 inches.
For example:
Wrist size: 6 inches → Bracelet size: 7.25 inches
This will be your finished bracelet length, including all hardware, for a comfortable fit — not too tight and not too loose.
Typical bracelet sizes are Small 7 – 7.25 inches, Average 7.5 – 7.75 inches, and Large 8 – 8.5 inches.
Q: How are the bracelets made?
A: Tail Spin bracelets are crafted with care, quality, and durability, using only the finest materials. Each bracelet is made from your horse’s hair and .925 sterling silver hardware.
You can choose from two braid styles — a four-strand round rope or a three-strand flat braid — and add sterling charms to personalize your keepsake. We stand behind our product 100%. Care for your bracelet as you would any fine sterling jewelry, and it will last a lifetime!
Q: Does the hair need to be washed before mailing?
A: We’re proudly endorsed by Cowboy Magic and will wash and prepare your horsehair with their products! If the hair is excessively dirty, please pre-wash it before mailing.
Q: How do I care for my horsehair keepsake?
A: Tail Spin keepsakes are handcrafted with care, quality, and durability, using only the finest materials. We wear ours every day! While they can get wet, we recommend avoiding swimming or showering with them on. Many of our customers tell us they never take theirs off!
All keepsakes feature our exclusively designed .925 sterling silver end caps and findings. Care for your keepsake as you would any fine sterling jewelry, and it will last a lifetime. We stand behind our product 100%.
Q: How does the order process work?
A: Your Tail Spin keepsake begins with your horse’s tail hair and our handcrafted .925 sterling silver horseshoe end caps. Place your order online, then simply place your horsehair into a Ziploc bag, label it with your name, phone number, and order number, and mail it to us.
We’ll send a friendly email confirmation when we receive your order and again when your hair arrives, so you can follow along as your one-of-a-kind keepsake comes to life.
Q: Can I personalize my charm?
A: Absolutely! We can engrave up to 12 characters (including spaces) on selected charms. The charms available for engraving are: Heart Charm, Spirit Horse Charm, and Round Charm. Double-line engraving is available on the Spirit Horse Charm only.
Q: What if I don’t have a horse, are bracelets available for purchase?
A: No worries! We have a Private Collection of horsehair available for you to choose from, so you can still create a meaningful keepsake.
Q: How long does it take to receive my order if I order from your Private Collection?
A: We are quick! Your order will ship one week or less once we receive your order.
Q: Where do I ship my horsehair?
A: Tail Spin Bracelets
9114 Adams Ave #123
Huntington Beach CA 92646
Q: What shipping company do you use for shipping?
A: We ship all keepsakes with USPS. As soon as your piece is finished and, on its way, you’ll receive an email with tracking details. Every package is fully tracked and insured for your peace of mind.
Q: What is your return policy?
A: Because each keepsake is custom-made just for you, we do not accept returns on custom keepsakes or gift certificates.
Q: Do you make other items that are not on your website?
A: We focus on creating the keepsakes listed on our website, so we do not make custom items outside of what is offered online.
Q: Do you ship worldwide?
A: At this time, we ship only within the USA and Canada.