Each one of a kind earrings are designed and created with detailed attention to quality and durability using only the finest materials. Our exclusively designed Tail Spin® horseshoe end caps and lever backs are .925 Sterling silver and are included with your earrings.
Q: How long does it take to receive my earrings? A: We are quick! As soon as we receive your horsehair, we will begin working on your one of a kind earrings! Our turnaround time is one week or less from the day we receive your horsehair. this will change the closer we get to the holidays. We will send you an email confirmation when your horsehair arrives.
Q: How do I collect my horsehair? A: Take the longest hairs from the middle of the tail right below the tailbone. Cut 2 small amounts from different places close to tailbone. The final amount should be about the width of a pencil at least 10 inches long. Use a rubber band around the hair, and put in a Ziploc bag. Label the Ziploc bag with your name, phone number and order number. We will match the contact information on your order with the return address on your package.
Q: Can I have earrings made from more than one horse? A: Yes we can mix the hair of multiple horses into your earrings. When placing your order please note in the box " Special Instructions for Tail Spin" if you would like us to keep different horsehair colors separate or blended.
Q: Does the hair need to be washed before mailing? A: We are proudly endorsed by Cowboy Magic and will wash and prepare your hair with their products! If your hair is excessively dirty, please pre-wash it.
Q: Where do I ship my horsehair? A: 3744 E. Chapman Ave Suite F #12135 Orange, CA 92859
Q: What shipping company do you use for shipping? A: We use USPS. You will receive an email when your keepsake is completed and shipped. It will be tracked and insured.
Q: Do you ship to addresses outside the United States? A: Yes we ship worldwide!
Q: What form of payments do you accept? A: We accept Visa, Master Card, American Express, Discover, and PayPal.