Each one of a kind keepsake is designed and created with detailed attention to quality and durability using only the finest materials. Our exclusively designed .925 Sterling silver Tail Spin® horseshoe end cap, natural gemstone and key ring are included with your key chain.
Q: How do I collect my horsehair? A: Take the longest hairs from the middle of the tail right below the tailbone. Cut 2 small amounts from different places close to tailbone. The final amount should be about the width of a pencil at least 5-7 inches long. Use a rubber band around the hair, and put in a Ziploc bag. Label the Ziploc bag with your name, phone number and order number. We will match the contact information on your order with the return address on your package.
Q: Can I have a key chain made from more than one horse? A: Yes we can mix the hair of multiple horses into your key chain.
Q: Can I personalize my charm? A: Yes, we can engrave up to 12 characters including spaces on selected charms. Single or double sided engravings are available on selected charms. Charms available for engraving: Heart Charm, Spirit Horse Charm, Lucky Charm, Horse Lover at Heart Charm and Round Charm.
Q: Does the hair need to be washed before mailing? A: We are proudly endorsed by Cowboy Magic and will wash and prepare your hair with their products! If your hair is excessively dirty, please pre-wash it.
Q: How long does it take to receive my order? A: We are quick! As soon as we receive your horsehair, we will begin working on your one of a kind key chain! Our turnaround time is one week or less from the day we receive your horsehair. We will send you an email confirmation when your horsehair arrives.
Q: Where do I ship my horsehair? A: USPS: Tail Spin P.O. Box 12135 Orange, CA 92859-8135 FedEx or UPS: Tail Spin 5334 E. Chapman Ave Suite 210 Orange, CA 92869
Q: What shipping company do you use for shipping? A: We use USPS. You will receive an email when your keepsake is completed and shipped. It will be tracked and insured.
Q: Do you ship to addresses outside the United States? A: Yes we ship worldwide!
Q: What form of payments do you accept? A: We accept Visa, Master Card, American Express, Discover, and PayPal.