Each one of a kind necklace is designed and created with detailed attention to quality and durability using only the finest materials. Our exclusively designed Tail Spin® horseshoe end caps and toggle clasp are .925 Sterling silver and are included with your necklace. If your necklace is for a man please let us know in the "Special Instructions For Tail Spin" box on the "Cart" page and we will use our sterling lobster clasp in place of the toggle.
Q: How long does it take to receive my necklace? A: We are quick! As soon as we receive your horsehair, we will begin working on your one of a kind necklace! Our turnaround time is one week from the day we receive your horsehair. this will change the closer we get to the holidays. We will send you an email confirmation when your horsehair arrives.
Q: How do I collect my horsehair? A: Take the longest hairs from the middle of the tail right below the tailbone. Cut 2 small amounts from different places close to tailbone. The final amount should be about the width of a pencil at least 4 inches longer than your desired finished necklace length. Use a rubber band around the hair, and put in a Ziploc bag. Label the Ziploc bag with your name, phone number and order number. We will match the contact information on your order with the return address on your package.
Q: What lengths are your necklaces available A: We can customize any length you desire. Commonly ordered sizes are small 16”, medium 18” and large 20”.
Q: Can I have a necklace made from more than one horse? A: Yes we can mix the hair of multiple horses into your necklace. When placing your order please note in the box " Special Instructions for Tail Spin" if you would like us to keep different horsehair colors separate or blended.
Q: Can I personalize my charm? A: Yes, we can engrave up to 12 characters including spaces on selected charms. Charms available for engraving: Heart Charm, Spirit Horse Charm, Lucky Charm, Horse Lover at Heart Charm and Round Charm. Double line engraving is available on our Spirit Horse and Horse Lover at Heart charms only.
Q: Does the hair need to be washed before mailing? A: We are proudly endorsed by Cowboy Magic and will wash and prepare your hair with their products! If your hair is excessively dirty, please pre-wash it.
Q: How do I care for my horsehair keepsake? A: Tail Spin Bracelets are made with detailed attention to quality and durability using only the finest materials. We wear ours every day! They can get wet, but we suggest that you do not swim or shower with them on. Lots of customers tell us they never take theirs off! We stand behind our product 100%. Tail Spin Keepsakes are hand-crafted with our exclusively designed .925 Sterling silver end caps and findings. Care for it as you would all your fine sterling jewelry and your
Q: Where do I ship my horsehair? A: 3744 E. Chapman Ave Suite F #12135 Orange, CA 92859
Q: What shipping company do you use for shipping? A: We use USPS. You will receive an email when your keepsake is completed and shipped. It will be tracked and insured.
Q: Do you ship to addresses outside the United States? A: Yes we ship worldwide!
Q: What form of payments do you accept? A: We accept Visa, Master Card, American Express, Discover, and PayPal.