Each one of a kind keepsake is designed and created with detailed attention to quality and durability using only the finest materials. Our exclusively designed .925 Sterling silver Tail Spin® horseshoe end cap, natural gemstone and key ring are included with your key chain.
Common questions
Q: How do I collect my horsehair?
A: Take the longest hairs from the middle of the tail right below the tailbone. Cut 2 small amounts from different places close to tailbone. The final amount should be about the width of a pencil at least 5-7 inches long. Use a rubber band around the hair, and put in a Ziploc bag. Label the Ziploc bag with your name, phone number and order number. We will match the contact information on your order with the return address on your package.
Q: Can I have my key chain made from more than one horse?
A: Yes we can mix the hair of multiple horses into your key chain.
Q: Can I personalize my charm?
A: Yes, we can engrave up to 12 characters including spaces on selected charms. Charms available for engraving: Heart Charm, Spirit Horse Charm, Lucky Charm, Horse Lover at Heart Charm and Round Charm. Double line engraving is available on our Spirit Horse and Horse Lover at Heart charms only.
Q: Does the hair need to be washed before mailing?
A: We are proudly endorsed by Cowboy Magic and will wash and prepare your hair with their products! If your hair is excessively dirty, please pre-wash it.
Q: How long does it take to receive my order?
A: We are quick! As soon as we receive your horsehair, we will begin working on your one of a kind key chain! Our turnaround time is one week or less from the day we receive your horsehair. We will send you an email confirmation when your horsehair arrives.
Q: Where do I ship my horsehair?
A: 2230 Fairview Rd. Unit 10129 Costa Mesa CA 92627
Q: What shipping company do you use for shipping?
A: We use USPS. You will receive an email when your keepsake is completed and shipped. It will be tracked and insured.
Q: Do you ship to addresses outside the United States?
A: Yes we ship worldwide!
Q: What form of payments do you accept?
A: We accept Visa, Master Card, American Express, Discover, and PayPal.
