Each one-of-a-kind keepsake is carefully designed and crafted with attention to quality and durability, using only the finest materials. Your keychain features our exclusive Tail Spin® .925 sterling silver horseshoe end cap, a natural gemstone, and a sturdy key ring.
Common questions
Q: How do I collect my horsehair?
A: Take the longest hairs from the middle of the tail, just below the tailbone. Cut two small amounts from different spots close to the tailbone. The final bundle should be about the width of a pencil and at least 5-7 inches long. Secure the hair with a rubber band, then simply place the hair in a Ziploc bag and write your name, phone number, and order number on the outside. This way, we can make sure your precious keepsake is carefully matched with your order and safely returned to you.
Q: Can I have my keychain made from more than one horse?
A: Absolutely! We’d be happy to blend hair from multiple horses into your keychain, making it an even more special keepsake.
Q: Can I personalize my charm?
A: Absolutely! We can engrave up to 12 characters (including spaces) on selected charms. The charms available for engraving are: Heart Charm, Spirit Horse Charm, and Round Charm. Double-line engraving is available on the Spirit Horse Charm only.
Q: Does the hair need to be washed before mailing?
A: No worries, we’re proudly endorsed by Cowboy Magic and will wash and prepare your hair with their products! If the hair is excessively dirty, we do recommend giving it a quick pre-wash before mailing.
Q: How long does it take to receive my order?
A: We’re quick! 🎉 As soon as your horsehair arrives, we’ll begin creating your one-of-a-kind keychain. Our turnaround time is usually one week or less from the day we receive your horsehair. You’ll also get a friendly email confirmation to let you know when it arrives safely.
Q: Where do I ship my horsehair?
A: Tail Spin Bracelets
9114 Adams Ave Suite123
Huntington Beach, CA 92646
Q: What shipping company do you use for shipping?
A: We ship all keepsakes with USPS. Once your piece is completed and, on its way, you’ll receive an email with tracking details. Every package is fully tracked and insured for peace of mind.
Q: What if I don’t have horsehair?
A: No worries! We have a Private Collection of horsehair available for you to choose from, so you can still create a meaningful keepsake.
