Each one-of-a-kind necklace is carefully designed and handcrafted with attention to both quality and durability, using only the finest materials. Our exclusively designed Tail Spin® .925 sterling silver horseshoe end caps and toggle clasp are included with every necklace.
Common Questions
Q: How long does it take to receive my necklace?
A: We’re quick! 🎉 As soon as your horsehair arrives, we’ll begin creating your one-of-a-kind necklace. Our turnaround time is usually one week or less from the day we receive your horsehair. You’ll also get a friendly email confirmation to let you know when it arrives safely.
Q: How do I collect my horsehair?
A: Take the longest hairs from the middle of the tail, just below the tailbone. Cut two small sections from different spots near the tailbone. You’ll need a final amount about the width of a pencil and at least 4 inches longer than your desired finished necklace length.
Simply place the hair in a Ziploc bag and write your name, phone number, and order number on the outside. This way, we can make sure your precious keepsake is carefully matched with your order and safely returned to you.
Q: What lengths are your necklaces available
A: We can customize your necklace to any length you’d like. The most commonly ordered sizes are Small 16", Average 18", and Large 20".
Q: Can I have my necklace made from more than one horse?
A: Yes! We can mix the hair of multiple horses into your necklace. When placing your order, just let us know in the “Special Instructions for Tail Spin” box on the Cart page if you’d like the different hair colors kept separate or blended together.
Q: Can I personalize my charm?
A: Absolutely! We can engrave up to 12 characters (including spaces) on selected charms. The charms available for engraving are: Heart Charm, Spirit Horse Charm, and Round Charm. Double-line engraving is available on the Spirit Horse Charm only.
Q: Does the hair need to be washed before mailing?
A: No worries, we’re proudly endorsed by Cowboy Magic and will wash and prepare your hair with their products! If the hair is excessively dirty, we do recommend giving it a quick pre-wash before mailing.
Q: How do I care for my horsehair keepsake?
A: Tail Spin keepsakes are crafted with care and durability using only the finest materials, we even wear ours every day! While they can get wet, we recommend removing them before swimming or showering. Many of our customers say they never take theirs off!
Each piece is hand-crafted with our exclusive .925 sterling silver end caps and findings. Care for it as you would any fine sterling jewelry, and your keepsake can last a lifetime. We stand behind every product 100%!
Q: Where do I ship my horsehair?
A: Tail Spin Bracelets
9114 Adams Ave Suite123
Huntington Beach, CA 92646
Q: What shipping company do you use for shipping?
A: We ship all keepsakes with USPS. Once your piece is completed and, on its way, you’ll receive an email with tracking details. Every package is fully tracked and insured for peace of mind.
Q: What if I don’t have horsehair?
A: No worries! We have a Private Collection of horsehair available for you to choose from, so you can still create a meaningful keepsake.
